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FAQ: Configuring Outlook Click to Dial with Cisco Unified Communications Manager Express (UCME)
A small amount of configuration is required on Cisco Unified Communications Manager Express to enable Outlook Click to Dial to communicate with the IP PBX and the individual IP phones. At a minimum, an XML username needs to be assigned to each phone.
Enabling the web server and creating an XML admin user is necessary to enable Outlook Click to Dial locate the IP address of a phone, based on its MAC address. This is useful if the phone IP addresses are assigned using DHCP. A phone user account is used to communicate with an individual IP phone.
The commands shown below will create the necessary configuration.
ip http server
voice register global
mode cme
url authentication http://<CME IP Address>/CCMCIP/authenticate.asp
ixi transport http
response size 64
no shutdown
request outstanding 1
ixi application cme
no shutdown
telephony-service
xml user adminuser password cisco 15
url authentication http://<CME IP Address>/CCMCIP/authenticate.asp phoneuser cisco
This will set up two logins, adminuser (used for looking up phone IP addresses) and phoneuser (used for communicating with individual phones), both with the password cisco. Be sure to replace the IP address in the authentication URLs (highlighted) with the actual address of your CME system.