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FAQ: Exchange Out of Office Assistant AutoReplies are only sent to internal users

By default, Out of Office Assistant AutoReplies in Exchange Server are only sent to internal users. This is a security feature of Exchange Server as automatic replies can lead to increased spam. The issue is unrelated to Quantum Software Solutions' Exchange Connector product, although it is a common problem amongst users of this product.

Out of Office AutoReplies are managed in Exchange on a per-domain basis. By default, all Internet domains have the setting disabled. To enable AutoReplies to be sent to external users:

  1. Open the Exchange System Manager tool and navigate to the Global Settings, Internet Message Formats node.
  2. Select the domain in the right hand pane for which you want to enable AutoReplies. By default, there is only one domain in the list, named "*", which represents all Internet domains.
  3. Right-click the domain and select Properties.
  4. Select the Advanced Tab.
  5. At the bottom of the tab, make sure the setting "Allow out of office responses" is checked.
  6. Click OK.

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